Evayadesk’s RocTik Ticketing System is a cloud-based customer relationship management (CRM) solution geared to software developers. It is suitable for small and midsize businesses with up to 500 employees. RocTik Ticketing’s primary application is an integrable help desk solution that helps to understand customer issues and reply with adequate solutions.
In RokTik Ticketing, customers can submit inquiries or complaints, and the software assigns their correspondence a ticket number. Users can track customer inquiries using this unique ticket number. It also provides automatic email alerts for every update. Users have access to an administrative dashboard that can generate reports and help them monitor their key business metrics.
With Web SDK plugins, businesses can connect RocTik with their mobile apps and websites. The REST API support offers convenience to integrate this solution with third-party applications.
RocTik Ticketing System is priced on a per ticket per month subscription basis, and offers support via phone and online forum.