Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.
Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices.
Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.
Ashley R. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 501-1.000 dipendenti
I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
Lee W. Specializzazione: Gestione formativa Numero di dipendenti: 201-500 dipendenti
UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!
Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.
Peggy K. Specializzazione: Studi medici Numero di dipendenti: 1.001-5.000 dipendenti
I have started this year to use the PPACA system which is great! It reduces the manual work involved when the system does it for you. Benefits are great. Looking forward some day to upgrading that to your Prime Benefits. Your Open Enrollment looks cleaner in Prime Benefits.
This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.
I'm still working on understanding the Business Intelligence. It seems complicated.
Nicole F. Specializzazione: Servizi legali Numero di dipendenti: 1.001-5.000 dipendenti
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.
Risposta: Ultimate Software 30/4/2019
Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.
Jessica A. Specializzazione: Trasporti/Trasporto merci/Ferrovie Numero di dipendenti: 201-500 dipendenti
Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.
Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.