TRACK PM


Logo di TRACK PM

 

5 recensioni (4.5/5)
 

TRACK Hospitality Software offers a suite of applications for hotels, resorts and vacation rental management companies. This cloud-based solution is platform agnostic and offers mobile-OS specific apps for Android, Windows and iOS devices. 

The solution offers both seasonal and pricing options and customizable rate and yield management tools. Reservations can be booked in a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.

With integrated CRM capabilities, this solution allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability call and the solution will track identifying information and guest preferences. Smart call routing can automatically forward calls to appropriate staff members. Users can also create and track marketing campaigns, even personalized and segmented ones.

 

TRACK PM - Agent Statistics
 
  • TRACK PM - Agent Statistics
    Agent Statistics
  • TRACK PM - Marketing Campaign Results
    Marketing Campaign Results
  • TRACK PM - Email/Voicemail Results
    Email/Voicemail Results
  • TRACK PM - Contact Details
    Contact Details
  • TRACK PM - Team Dashboard
    Team Dashboard
  • TRACK PM - Agent Lead Stream
    Agent Lead Stream
Sistemi operativi supportati:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Browser web (indipendente dal sistema operativo), Windows 2000, Windows 8, Windows 10

5 recensioni su TRACK PM

 

Mykael L. Specializzazione: Industria alberghiera Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

3/5/2019

3/5/2019

Fonte della recensione: Capterra

Excellent Software and Service

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Rapporto qualità-prezzo

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Rapporto qualità-prezzo
Valore
Assistenza

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Vantaggi

Track PM is extremely user friendly and intuitive.

Inconvenienti

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

Johan L. Specializzazione: Industria alberghiera Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

22/4/2019

22/4/2019

Fonte della recensione: Capterra

Excellent Software

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Rapporto qualità-prezzo

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Rapporto qualità-prezzo
Valore
Assistenza

Exceptional service. Support team is extremely knowledgeable and fast with responses.

Vantaggi

This is by far the most user friendly software out for the vacation Rental industry
Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more

Inconvenienti

Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.

Shayla N. Specializzazione: Industria alberghiera Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

5/3/2019

5/3/2019

Fonte della recensione: Capterra

My Review

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Rapporto qualità-prezzo

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Rapporto qualità-prezzo
Valore
Assistenza

Vantaggi

Easy to use, Reservations are easy to make

Inconvenienti

It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges

Katrina I. Specializzazione: Industria alberghiera Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

5/3/2019

5/3/2019

Fonte della recensione: Capterra

Updates keep setting us back

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Assistenza

I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)

Vantaggi

Ease of use...when it is working properly

Inconvenienti

Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.

Nikki J. Specializzazione: Industria alberghiera Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

22/2/2019

22/2/2019

Fonte della recensione: Capterra

We love the Track Team and Products

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Rapporto qualità-prezzo

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Rapporto qualità-prezzo
Valore
Assistenza

We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance.

Vantaggi

Functionality and Track Implementation Team and Support

Inconvenienti

I couldn't get started fast enough, lol. In all seriousness, I love everything about it.