TRACK Hospitality Software offers a suite of applications for hotels, resorts and vacation rental management companies. This cloud-based solution is platform agnostic and offers mobile-OS specific apps for Android, Windows and iOS devices.
The solution offers both seasonal and pricing options and customizable rate and yield management tools. Reservations can be booked in a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.
With integrated CRM capabilities, this solution allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability call and the solution will track identifying information and guest preferences. Smart call routing can automatically forward calls to appropriate staff members. Users can also create and track marketing campaigns, even personalized and segmented ones.
Mykael L. Specializzazione: Industria alberghiera Numero di dipendenti: 13-50 dipendenti
Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.
Track PM is extremely user friendly and intuitive.
We would love to have the option to auto-charge final payments instead of having to always post each payment manually.
Johan L. Specializzazione: Industria alberghiera Numero di dipendenti: 13-50 dipendenti
Exceptional service. Support team is extremely knowledgeable and fast with responses.
This is by far the most user friendly software out for the vacation Rental industry
Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more
Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.
Shayla N. Specializzazione: Industria alberghiera Numero di dipendenti: 13-50 dipendenti
Easy to use, Reservations are easy to make
It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges
Katrina I. Specializzazione: Industria alberghiera Numero di dipendenti: 13-50 dipendenti
I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)
Ease of use...when it is working properly
Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.
Nikki J. Specializzazione: Industria alberghiera Numero di dipendenti: 2-10 dipendenti
We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance.
Functionality and Track Implementation Team and Support
I couldn't get started fast enough, lol. In all seriousness, I love everything about it.