Informazioni su Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
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Prezzo di Zoho CRM

Zoho CRM dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Zoho CRM è disponibile a partire da 14,00 USD/mese.

Prezzo di partenza:
14,00 USD/mese
Dettagli sul prezzo:
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).
Versione gratuita:
Prova gratuita:

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Recensioni su Zoho CRM

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4
Facilità d'uso
4
Assistenza al cliente
4
5 recensioni su 4.777 Vedi tutte le recensioni
Alessio P.
  • Settore: Marketing e pubblicità
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
4

4
Data della recensione: 20/5/2020

Qualità prezzo

Interessante versatile e veloce

Vantaggi

Interessante e con possibilità di avere un supporto quasi immediato

Inconvenienti

A volte un pò troppo legato alla standardizzazione

Aminuddin B.
  • Settore: Telecomunicazioni
  • Dimensioni dell'azienda: 1.001-5.000 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
5
Facilità d'uso
4
Assistenza al cliente
5

5
Data della recensione: 29/1/2021

The best CRM we have use

Zoho CRM help us to easily managing our customer support and interaction with customer. It is so easy to learn all the features and has help us managing leads coming from the marketing funnel.

Vantaggi

Zoho CRM is cloud based platform, which mean it can be access from any device with internet connection. Managing a customer relationship tools like emails, quick chat, bot chat, sales call, marketing funnel and social media is very possible with Zoho CRM and the tools is well build with no problem to integrate it with third part service.

Inconvenienti

The are some bugs and glitches that are still not fixed. Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

Damian C.
  • Settore: Consulenza manageriale
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
4

4
Data della recensione: 22/10/2020

A functional CRM that does the basics and more, well. Fits a business of any size.

I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.

Vantaggi

It ticks our list as a Cloud-based solution after moving from a system on a shared network drive operation. You receive quite a lot for the price. It is built around the sales funnel/channel and does this well. It gives you all the functionality within the leads or accounts fields to record meetings, interactions, emails, phone calls, emailing directly from Zoho and calling from Soho if using a VOIP system.

It's actually got good 3rd party cross-functionality with 365 or G-Suite, I use the former with excellent Outlook usage.. Chat functions or messages are easy and can be linked to a client or user and sometimes are a better way to record the customer record that on ordinary business email.

I have only needed to contact the support team a few times but each time has been very quick and a swift resolution.

I have used some of the automated marketing features and it is definitely something that I will utilise more with any web info request funnelled to Zoho.

Inconvenienti

The UI can look a bit plain for some if you do not know how to customise. Downloading or collating data is not always straight forward. This is also to be said about uploading leads. It is not always clear which part of an upload has failed. However, when the upload does work it is a great time saver.

The search function is not that intuitive; I found sometimes unless you type in an exact match it does not return anything.

Kim A.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 16/2/2021

Long Time User of CRMS

I would recommend the Zoho CRM; support is always available. And there are enough resources to help you find out solutions if needed.

Vantaggi

The ability to customize it to fit our needs. Since it is cloud-based, we can access the information from anywhere. It is easy to Chat with customer support when needed. There are youtube videos to help you understand and get the most out of the CRM

Inconvenienti

Segmenting and tagging are not as easy to understand and use. I have yet to master automatization. Having a limited number of fields to upload into is something that should've addressed. I know you can add them into attachments; however, it would be easier to do a "file Upload" right in the field.

Jen W.
  • Settore: Consulenza manageriale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
0

3
Data della recensione: 9/4/2018

You get what you pay for

Unlike my other review, I only used Zoho as a user, not as an administrator. I can't comment on the customer service, as I never had contact with them. I'm aware of the pricing as I shopped them before choosing the CRM my team uses now.

Basically, this is a great free database, accessible by multiple users. It is not a great pipeline tracker. It is not a great system for an efficient data entry process.

Vantaggi

The best thing about Zoho is that it's free for up to a number of users. Great for a small business who doesn't have a budget for CRM yet and needs somewhere to store information and search it later. It can be simple to use. I always look for a system that you can enter a very minimal amount of information into in order to store a lead or prospect. Zoho is definitely capable of that.

I have used this in conjunction with inside and outside sales teams together. It was simple enough for the inside team to look up an account that calls in to see if they've had contact with an outside rep, and vice versa. It's nice that it has a mobile app, though when I stopped using it it was still the least intuitive/useful app I had on my mobile devices.

Inconvenienti

I've used other CRMs, and I noticed that using both Zoho and another (Salesforce) it is very common to happen upon duplicate prospects in the system. It seems like the way an account is entered is not as intuitive in detecting that the account already exists. I've used others that will suggest any contact, address, phone number, name or business that already exist in the company's pipeline literally as you're typing them. With Zoho it's more like you look up each data field first on your own to be sure the account doesn't exist before entering it.

That can be pretty tedious for an already tedious job like assisting our reps with data entry. The result is lost notes, because some are on one of the duplicates and some are on the other. I've seen this particular problem cause a lot of lost time and energy for outside reps in particular, who go out to an account not knowing the most up to date information about it.

I also found the other tools to be less useful than in other CRMs. For instance, generating a report on your pipeline and what stage the accounts are in. Other CRMs in a similar price range are easily capable of telling a user how many prospects are in follow up or final stages of the sales process. While using Zoho, I actually tracked my pipeline on my own separately using a spreadsheet. It was easier and more intuitive than the CRM offered. Now, leading a team, I would not use this CRM and this would be a big reason why. I can't imagine trying to track the progress of our leads via a team using this CRM's tools.

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