Zoho CRM


Logo di Zoho CRM

 

4585 recensioni (4/5)
 
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
 

Zoho CRM - Zoho CRM ask Zia
 
  • Zoho CRM - Zoho CRM ask Zia
    Zoho CRM ask Zia
  • Zoho CRM - Zoho CRM homepage
    Zoho CRM homepage
  • Zoho CRM - Zoho CRM best time to contact
    Zoho CRM best time to contact
  • Zoho CRM - Zoho CRM kanban view
    Zoho CRM kanban view
  • Zoho CRM - Zoho CRM sales signals
    Zoho CRM sales signals
  • Zoho CRM - Zoho CRM trend dashboard
    Zoho CRM trend dashboard
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

4585 recensioni su Zoho CRM

 

Alessio P. Specializzazione: Marketing e pubblicità Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

20/5/2020

20/5/2020

Fonte della recensione: Capterra

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Interessante versatile e veloce

Vantaggi

Interessante e con possibilità di avere un supporto quasi immediato

Inconvenienti

A volte un pò troppo legato alla standardizzazione

Shawn B. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

7/5/2020

7/5/2020

Fonte della recensione: Capterra

A CRM for the Masses

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Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Vantaggi

This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Inconvenienti

Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

Faruk A. Specializzazione: Software informatici Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

9/10/2020

9/10/2020

Fonte della recensione: Capterra

It delivers what's promised

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It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.

Vantaggi

I've used Zoho CRM for almost 5 years and I've witnessed its evolutions during those years. I think it is an overall good tool for small to mid sized companies. I enjoyed the flawless marketing automation feature, especially when a new lead comes in from a web form, it immediately adds it to the CRM. The system can recognise the lead if there was a past interaction. Once the lead is in the system, you can enrich the data by populating all the data fields and you can customise new data fields according to your needs. I find it pretty easy to arrange for all departments in the company. I mostly used it as a part of my daily tasks at sales team. I was able to manage my leads and track the progress. We didn't really use it for any campaigning but mostly as an overall CRM. The reporting section is pretty good and I enjoyed the customisation. It actually offers more than average needs of a salesperson. Recently, they made new integrations and also adjusted the performance - in the early times, it was a bit slow but they fixed it.

Inconvenienti

Zoho CRM seems to be a mid-segment tool when it comes to pricing at first sight. However, if you want to expand the tool with more features/add-on, you may need to pay additionally for them. It increases the cost. At the end of the day, for a large company, it might be as pricey as enterprise CRM solutions. You need to make sure about your needs before you set it up for your organisation to make sure the cost meets with your expectations. The UI can be improved and be more user friendly.

Susan M. Specializzazione: Contabilità Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

26/12/2020

26/12/2020

Fonte della recensione: Capterra

Great little CRM

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You get a lot of support getting started. I really believe they have the best system for a growing company.

Vantaggi

I was a power user of SalesForce when joining the launch of this new company. I interviewed various CRM platforms and was amazed with all the bells and whistles of Zoho. A ton of integrations and customizations available too.

Inconvenienti

Zoho, just like SalesForce, is a bit complex to set up, but if you put in the necessary time and attention up front - you’ll have the perfect system.

Utente Verificato Specializzazione: Settore petrolifero ed energetico Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

14/7/2017

14/7/2017

Fonte della recensione: GetApp

WORST SUPPORT TEAM

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Vantaggi

Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.

Inconvenienti

Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works!

When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference.

NOT WITH ZOHOCRM SUPPORT CLOWNS.

They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!!

As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession.

Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!

WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!

I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected.

ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!