Informazioni su Brightpearl

Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automated so you can stay in control and manage by exception. An in-house team is available for installation as well as tech support and ongoing business consultancy. Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused. Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
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Prezzo di Brightpearl

Brightpearl non dispone di un piano gratuito.

Prezzo di partenza:
Non specificato dal fornitore
Dettagli sul prezzo:
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Versione gratuita:
No
Prova gratuita:
N/D

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Recensioni su Brightpearl

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,2
Funzionalità
4,2
Facilità d'uso
4,4
Assistenza al cliente
4,4
5 recensioni su 149 Vedi tutte le recensioni
Stacy W.
  • Settore: Commercio all'ingrosso
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Altro di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 7/5/2019

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Vantaggi

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Inconvenienti

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Risposta di Brightpearl

Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

Data risposta: 10/5/2019
James J.
  • Settore: Vendita al dettaglio
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 30/10/2020

I cannot recommend Brightpearl enough!

Vantaggi

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Inconvenienti

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternative considerate

OrderWise e ChannelAdvisor

Perché scegliere Brightpearl

The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Software precedente

NetSuite

Perché passare a Brightpearl

Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Risposta di Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Data risposta: 6/11/2020
Robert W.
  • Settore: Vendita al dettaglio
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 7/6/2022

Good Product would recommend

Good

Vantaggi

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Inconvenienti

Limitations to managing back orders during pandemic

Alternative considerate

ChannelAdvisor e Linnworks

Perché scegliere Brightpearl

Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm

Perché passare a Brightpearl

Best product demo. All scenarios confidently answered and backed up with demos

Risposta di Brightpearl

Hi Robert,

Thank you so much for taking the time out to recommend us!

It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic!

It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly!

Thank you again,

Tom (Brightpearl)

Data risposta: 14/6/2022
Frankie O.
  • Settore: Logistica e catena di approvvigionamento
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
2
Caratteristiche
2
Facilità d'uso
3
Assistenza al cliente
1

3
Data della recensione: 8/8/2017

Frustrated

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vantaggi

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Inconvenienti

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Risposta di Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Data risposta: 23/9/2017
Nicki C.
  • Settore: Vendita al dettaglio
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 26/4/2022

Would Recommend Brightpearl

Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.

Vantaggi

Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product

Inconvenienti

Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed.

Risposta di Brightpearl

Hi Nikki,

Thank you so much for your review, we love receiving feedback from our customers!

I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.

On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.

Thank you again,

Tom (Brightpearl)

Data risposta: 14/6/2022

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