Informazioni su BookSteam

BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments. BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments. The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment. BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment. Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.
BookSteam Software - 1
BookSteam Software - 2
BookSteam Software - 3
BookSteam Software - 4
BookSteam Software - 1 - anteprima
BookSteam Software - 2 - anteprima
BookSteam Software - 3 - anteprima
BookSteam Software - 4 - anteprima

Prezzo di BookSteam

BookSteam dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di BookSteam è disponibile a partire da 19,95 USD/mese.

Prezzo di partenza:
19,95 USD/mese
Versione gratuita:
Prova gratuita:

Alternative a BookSteam

WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the...
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book...
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to...

SimplyBook.me

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides...
FlexBooker is a cloud-based appointment management solution that enables users to manage appointments, facilities,...
Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools,...

Recensioni su BookSteam

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,5
Facilità d'uso
4,5
Assistenza al cliente
5
5 recensioni su 79 Vedi tutte le recensioni
Anastasia Y.
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
4
Assistenza al cliente
5

5
Data della recensione: 13/12/2017

Booksteam is the BEST scheduling software out there! We tried two others but third time's a...

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Vantaggi

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Inconvenienti

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Sarah W.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
5

4
Data della recensione: 8/7/2019

Booksteam - simple, efficient, and effective

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Vantaggi

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Inconvenienti

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Cang S.
  • Settore: Sport
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
3
Facilità d'uso
3
Assistenza al cliente
5

3
Data della recensione: 9/7/2019

Missing features, some broken

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Vantaggi

Inexpensive, responsive customer service

Inconvenienti

Not good for clients who are children or families with children

Ekaterina S.
  • Settore: Servizi ai consumatori
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 19/7/2019

The best booking software for the lashes business

Vantaggi

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Inconvenienti

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Zoe T.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 17/7/2019

Good product, excellent customer service/responsiveness

Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Vantaggi

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Inconvenienti

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Categorie correlate