JobBOSS Shop Management Solutions, an ECi Software Solutions company, is an enterprise resource planning (ERP) solution built for small and midsize manufacturers in North America. It allows key office and production staff to manage job information day-to-day to aid customer service and deliveries. Key features include quoting, order processing, advanced scheduling, inventory, payroll, accounting, quality (ISO and ASI), data collection and mobility.
All data is located in a single database, giving networked users simultaneous access to the collective information. This allows decision makers to be informed and aware of what is happening on the shop floor and in the office.
This solution places a strong emphasis on costing, productivity and scheduling. It is suitable for custom, make-to-order, engineer-to-order and mixed mode shops and handle everyday situations based on the manufacturing flow in these types of facilities.
JobBOSS can be purchased as a subscription and it can be deployed as a cloud-based or on-premise solution.
John M. Specializzazione: Prodotti chimici Numero di dipendenti: 51-200 dipendenti
Overall we like the product and have good results with the support teams.
JobBOSS as a standalone is good, with some nice Crystal Reports added on. What makes it great is that there are quite a few add-ons available (for Quality, CRM, etc.) , plus it it stores all of its data in a SQL format that works well with Microsoft products.
I work mostly in the Finance/Accounting side of the business. There are some basic things that could be added in the next version upgrades.
Risposta: ECi Software Solutions 26/11/2018
Hi John, Thank you for your recent review of JobBOSS! We appreciate your feedback in making our solutions better. Would you mind sharing the basic things you referred to that could be added to our next version upgrades? We would love the opportunity to pass this along to our software dev team. Thanks again and we appreciate you as a customer!
- The ECi Marketing Team
Heidi R. Specializzazione: Macchinari Numero di dipendenti: 13-50 dipendenti
-This system does work well for managing active jobs as well as keeping all the historical information on jobs run in the past. It's easy to look up jobs in the system, see how much you've charged in the past, see what machines you ran it on, see how many times you've run it, etc.
-The visibility between the shop and the office is very helpful - we use the data collection function, and the office can look at any job and see where it's at in process and who has scanned into the job.
-System links well - you can capture labor, material, machining and outside services all on the same job easily and efficiently.
-Integrates well with quickbooks for invoicing.
-Customer service is easy to contact and fairly knowledgeable (some reps are better than others, sometimes I've had to call multiple times for the same question but I do eventually get an answer)
-System design is clean and straightforward.
-The system has a lot of quirks that you can work around but just seem inefficient (ie you can't make a machine or work center inactive. This doesn't make sense for shops that upgrade machines and get rid of old or malfunctioning ones.)
-The reports are helpful to a point - basically they are helpful if all of your information is entered exactly how JobBoss requires it to be entered. Sometimes you don't know you are entering something wrong until the report comes up looking very wrong, and it can be tricky to figure out where your settings need to be adjusted for the report to come out correctly. Once you know how to run everything, it's easy to repeat.
Taylor P. Specializzazione: Aeronautica e industria aerospaziale Numero di dipendenti: 51-200 dipendenti
I have enjoyed JobBOSS's versatility so far. I have been working with our IT department to tailor costing reports to streamline our weekly engineering reports our teams must complete. With it being a massive database, I am able to query information and assign it to cells to provide on the spot information in one place rather than performing a multitude of clicks to produce a simple report.
One must take my review with a grain of salt, as I am still striving to gain a working understanding of this, seemingly, robust software. My job involves creating quote packages, and JobBOSS is a very straightforward program that allows me to outline my job routings and accurately reflect the time, work cell, and costs a project requires to get it from PO to shipment.
Our IT group could probably speak more to this; however, doing my own research when it comes to troubleshooting via the internet (Google, etc.), there is not a whole lot to pull from that is "free". Sure, there are some base level, 5 minute tutorials, that perhaps scrape the surface of what you are trying to achieve, but I assume this is where JobBOSS is able to gain/retain customers by providing expert service.
Chad M. Specializzazione: Industria mineraria Numero di dipendenti: 13-50 dipendenti
Good Service generally and helpful on custom apps. We have done a bunch of them!
Good first level entry product. Lots of options for expansion. Priced well. works well for most of what we do
Could be easier to use. Search in fields could search the whole field instead of just in order. Need ability to reschedule batches of jobs or ops. Looking in the future to need better paperless abilities for the floor. This would be drawings, capacity dashboards. Also as things become more connected we are going to need ability to integrate to nesting
William B. Specializzazione: Produzione di apparecchi elettrici/elettronici Numero di dipendenti: 51-200 dipendenti
Archaic and Tedious is exactly how I would describe Exact JobBoss. There are significant limitations in the software to consider up front. Part numbers are limited to 30 Characters. Drawing numbers are limited to 16 characters. General Description field is limited to 30 characters. Their answer to this is to provide an extended description dialog box. But you can not see the value of extended description in any sort of list view, therefore you can not see the complete description of your materials or parts anyplace until you generate quote document, or purchase order document, or a report. The general Description field will clip your description. It will let you enter more than 30 characters. But if you save and exit, then open the same quote it will have clipped the description to 30 characters. The UI is not user-friendly despite other reviews. I seriously doubt they have conducted usability and ergonomics studies with actual customers. It is very easy to get off track and be very disorganized with materials. Where it should have a good predefined material structure. The reporting side is very limited unless you are familiar with programming Crystal reports yourself. If you are building a product structure where multiple components use the same material, there is no way to add the same material to multiple components at once. You can copy material from one component to another, however, you cannot copy just a single material. For example, the component that I am copying from may have 5 materials in it. I have to copy all 5 materials into the target component then delete the materials I don't want in it. Same way with copying routings. A tech support rep argued this with me via email. To convince him I was correct and it was not possible I had to take a video of my screen attempting to copy one material and send that to him. Only then did he come off his position that it was possible. I can not see both the routings of a component and the materials of a component at the same time. They are two separate view windows you have to click back and forth in. Likewise, you cannot see the materials in multiple components at once. You have to click back and forth between the components you are interested in. If they rearranged their UI you could do some of these things, because there is plenty of room on your average size monitor screen. I have a 24" monitor and at a comfortable resolution, JobBoss is really only utilizing about 50% of my display space with actual pertinent information and controls. It's very easy to accidentally delete things and there are not many places where you can Undo, so if you accidentally delete something you are SOL. There is no way to add additional custom properties to a component. For example, I can not have Customer Part # and Our Part#. There are unforeseen nuances as well with formatting as well. If you enter a value in Vendor Reference field or Detail Number, then it overwrites the space for Extended Description on our Purchase Orders with Vendor Reference or Detail Number instead. You can not delete a material that has been used in a job. Unfortunately, we have a terrible material database with poorly named materials. We would like to replace the badly named materials with new materials that make more sense. But there is no good way to do this. Once a material has been used, closed, or scheduled it can not be deleted. It can only be inactivated. But what I want to do is replace it completely. Now they will say that they have a replace functionality, but it is really a rename functionality. But you can only rename one material at a time. So it's not really a replace function. Lastly, if you have limited seats you can set a user sign out after a period of time. However, I have found that if you walk away and have not saved your quote or job and it auto signs you out, it DOES NOT always save it for you. So you may lose work that you have done since last save.
It has quoting, materials, costing, and scheduling, and job status capabilities.
Sadly the UI is severely lacking. And it seems not much thought is given to usability and efficiency.
Make sure you look past the sales demos. Look at real system limitations, organization, UI friendliness, flexibility and customer support.