Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.
In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. The advanced customer management feature allows retailers to track personal details of their customers and analyze the purchase trends. The full reporting capabilities in AmberPOS allows users to analyze and interpret their daily sales numbers.
Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides communication between retailers and their suppliers. AmberPOS also offers an optional e-commerce add-on module that allows the software to integrate with big e-commerce shopping cart.
AmberPOS is a windows-based, on-premise point of sale system that runs on Windows 7, Windows 8 or Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product.
Annette G. Specializzazione: Vendita al dettaglio Numero di dipendenti: 13-50 dipendenti
We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away.
However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that)
I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company.
there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use.
Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.
Customer History and product history. this software tracks EVERYTHING that you do with a product.
glitches that come occasionally with updates.
Have someone who can learn the software program before implementing it. there is a lot to learn because there is so much you can do with it.
Wayne G. Specializzazione: Vendita al dettaglio
They are responsive to requests for assistance. The software has many advanced features. The value is good. The built-in reporting is nice, with some caveats (see below).
As a former software developer with 15 years of experience, there are a few issues I have. These might not bother everyone, though.
First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports. This means I eventually had to build my own back end reporting system. The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue.
Lack of keyboard shortcuts. If I change a SKU I cannot hit ctrl+S to save. I have to click the save button with the mouse. It's annoying.
Unable to customize screen layouts. On the customer screen, for example, I cannot choose to display only the fields I use. This means there are a ton of fields I don't care about that I can't hide. This is the same for all the screens. The software has a lot of fields because of the advanced nature of its design. Even so, I don't need all of them, so being able to hide them would be wonderful.
The label design system lacks a "snap to grid" system. Actually, it doesn't have a grid system at all. This makes designing a label unnecessarily difficult
Custom queries cannot be altered later. If you setup a special price rule with a custom query and later wish to modify it, you must start over. Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule.
It rounds down on sales taxes. If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax. When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected!
Buy when you are ready to spend your undivided attention using the software. That way you can decide whether to use the 90-day refund option if it doesn't fully meet your needs. We bought before we were ready to start using it, which meant we had to seriously devote time to it at the last minute or risk missing the chance at our refund. In the end, we kept the software, but it was a very close call. So, take the time to evaluate it. 90 days sounds like a long time, but this system is complex, and it may be weeks before you discover a potential deal-breaking issue.
We are a small rapidly growing specialty garden store. We have used a few different POS systems since opening, about 6 years ago. All of the systems we worked with in the past had too many functionality issues for us to keep using their software for very long.
Since switching to Amber POS almost 2 years ago, our system has become much more streamlined and much easier to use. We have a warehouse that we use for excess product and bulky item storage. Amber POS can accurately track ALL of our inventory in both locations. When we expand to more store locations, we can add an infinite number of additional stores, using all the existing information. No need to retype anything in!
All business information is now kept in one place. It's very easy to find any information needed from product information, vendor information, customer information, to all sales history & reports. The staff at Pacific Amber has been a blessing for our business. They are always ready to help with any issues that may come up. They usually answer the phone on the first call, but if I have to leave a message, I get called back quickly. Try that with Quick books and see how you feel endlessly waiting for help that doesn’t come.
We had some issues setting up our old accounting program on new computers we bought. The staff at Pacific Amber even helped us install software from another company! I'm not saying that they are supposed to or expected to, but service like that is one of the many reasons that I am extremely happy with their software and support. They care and it shows.
They also got our new website up and running! They advised us which shopping cart software to use, and then integrated it to the Point Of Sale. Now we can upload, update, edit, add and remove products from our online store right from the POS window! When we sell an item online, the transaction can be downloaded into the POS without having to retype any information! I'm sure you can see how much time this can save! We can even sell on eBay though our website and not have to retype in ANY information; it all gets downloaded correctly right into the POS.
All in all, this is a great system and I am very happy with it and the staff at Pacific Amber Technologies. I would highly recommend it to anyone who needs a solid POS system, from a single store with a small inventory, up to large retail companies with dozens of stores and thousands of products. This software can handle whatever you need it too.
I run a small business shoe store. The store has been in business for 33 years and coming into 2011 had never had any type of POS/inventory management. I came to SoftwareAdvice.com looking for assistance in locating the perfect retail software for a business that had previously never had as much as a computer. After a couple of months, I was able to narrow my search to Pacific Amber Technologies and their AmberPOS software.
Despite being based out of Vancouver and having a 3-hour time difference to me on the east coast, Pacific Amber's customer service was top notch. Since they are a smaller business themselves, they seemed to understand the constraints of time and money and really worked to make sure I was getting everything I needed without spending more than I had to. In the early stages of getting all of the hardware, if they didn't have a product that I needed for a price that worked, they would direct me towards where online I could find it while maximizing my dollars.
They assisted me every step of the way, from installation of software, to setup of any hardware, to getting my inventory tracking up and running. When it came time to set up my online store, AmberPOS was once again a huge help. The integration with my physical inventory and my online inventory was synced without much hang-up.
As a business that hadn't used any type of inventory tracking previously, or anything digital at all, AmberPOS was relativity simple to teach to my sales staff and owner, all of who had very little computer experience. Most caught on very easily, and I definitely think that AmberPOS's layout and graphics not only make it a nice system to look at everyday, but much more inviting to someone who wouldn't be as comfortable with a system that functioned the same but looked like a spreadsheet.
Over the past six months that we have had AmberPOS up and running fully in our store, any time we needed assistance we never had much issue getting in touch with their support team. Usually we could get the issue resolved within 24 hours, and they always checked back in to make sure everything was running smoothly.
I cannot recommend Pacific Amber and their AmberPOS software more for a company of any size. The only reason I gave Functionality a 4-star rating is there are still a few minor issues, but whenever those are brought to their attention they are pretty quick to listen and update the software. I'll be sure to use AmberPOS for years to come!
Penny W. Specializzazione: Vendita al dettaglio Numero di dipendenti: 2-10 dipendenti
I love that the system is easy to customize and flexible. The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has. They are able to remote into our computer and help us create new features or troubleshoot problems in real time.
I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person. When I do leave a message they call back right away. There are no voice prompts. It's either a live person straight away or a quick call back. And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with!