Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.
I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments.
I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.
My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.
Risposta: ReminderCall 25/7/2018
Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)
Simon N. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.
It's simple and lightweight, and configurable to different appointment types
Reliable services, and pay per use price plan
It lacks of email reminder features, which would be another great complementary feature.
Risposta: ReminderCall 21/10/2020
Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. Please let us know what type of email features you'd like us to add. Thank you!
Linda H. Specializzazione: Servizi alla persona e alla famiglia Numero di dipendenti: 2-10 dipendenti
It does seem to help to get our clients here regularly.
I like the ease with which we can send out text reminders to our clients.
It would be nice if it sent out the reminders automatically
Risposta: ReminderCall 19/12/2019
Hi Linda. Thank you very much for taking the time to leave some feedback. We are happy to hear that the service is helping with patient compliance. Most of our integrations automatically send reminders. However, the software you use sends us data securely. It is set up this way because of the sensitive nature of these particular reminders. That said, I hope you find the patient responses that auto-populate your schedule helpful. Thanks again for your kind words. Please contact our customer service team if you need assistance.
Jason W. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
Cheaper and more reliable than other previous text reminder software we used.
Customer service always fixes any issues, when there rarely are issues.
Sending manual texts via the website can be cumbersome.
Risposta: ReminderCall 19/12/2019
Thank you for taking the time to write about your experience. I'm so glad our service is making your life a little easier. Thanks again!
Angela B. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti: 2-10 dipendenti
Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.
The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!
Risposta: ReminderCall 26/10/2020
Thank you so much for the wonderful review. We are thrilled to hear that you are using so many of our features. Remember, live support is included with your account if you need any assistance. Thanks again!