Brandon michel E.
Anyone can set up a auto dealership and have it operational and effective in a week.
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.
Gary S. Specializzazione: Settore automobilistico Numero di dipendenti: 11-50 dipendenti
I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.
Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value.
All in one solutions for Independent dealers of all sizes.
Nothing negative to say. Nothing else to say about the CONS ......
David F. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Love hate relationship. Mostly everything works but if it doesn't, support is a nightmare.
I have used numerous CRM tools in the automotive field. This is by far the easiest to use and manage. Inventory tool in exceptional. I would expect to pay triple what we do.
Mobile app is not as robust as I would like. Email and text message blast is non functional and the support team is mostly overseas. No accountability when things go wrong.
Eli W. Specializzazione: Settore automobilistico Numero di dipendenti: 11-50 dipendenti
Overall experience with DealerCenter was great, up until we tried to acquire more features. They lied to us, signed the new contracts on our behalf, double charged us for 6 months, then told us they didn't care if they lose our business, giving us no choice but to pay for something we never used, or find a new CRM and website management software.
It is user friendly, unless you have issues.
Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.
Adrian R. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Overall, I've used DealerCenter for over a year & it's been a helpful tool.
I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.
Nothing really comes to mind about what I like least
Donnie B. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
My overall experience has been good. I am always met with a polite knowledgeable rep that is willing to help. Issues that have not been resolved recently are Multiple Website issues, ValueAds, and Mobile App
The convenience of everything being in one place
Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem
Summer M. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Easy to navigate the website, being able to have website leads go into the same place you run credit from and do your deals from makes Dealer Centers website a no brainer. The R1 integration to the DMS sold me. saving me time and money.
Nothing, I have liked everything about the system
Sean T. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.
You do pay quite a bit for the packages but we believe it is worth it.
Anees U. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Overall my experience with DealerCenter has been positive... easy to use & great customer support
The software enables me to manage my business from a single application
Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.
Dillon M. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Live training with rep. help me learn and get the most out of the system. also they provide 24 hr 7 days a week support. he stayed over an hour on the phone just making sure that my questions were answered. did not feel rushed at all or like he had to be somewhere else. just very patient and knowledgeable, it helps that he is familiar with the business.
I definitely would say ease of use. this software let you seamlessly add remove sort what ever you need to do with out make you aggravated. you can literally point and click and get it done. nothing to install ever "except the app". I don't know who you are using now but if you give Dc a try they'll make you a believer.
nothing really it take getting a little to get use to the system but they have these quick little 1 min videos that basically cover things you have not even thought of yet.
Jo ann C. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.
It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!
Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!
Dan E. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Overall a great product that has more positives than negatives. Local account representatives are US based in Los Angeles and they are spectacular to deal with. When you need tech support, you'll have some headaches as they are based in India. Indian support crew are very professional, but often times I find it that they do not understand the issues.
Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.
The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.
Jason C. Specializzazione: Settore automobilistico Numero di dipendenti: 11-50 dipendenti
Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.
Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...
Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.
I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI
The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.
Ramon C. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.
I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.
Nima S. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!
There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.
Jason H. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.
Costs can add up when adding more and more services.
Jonathan R. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.
You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.
Haven't found a flaw that makes me dislike the software.
Being able to be more phone friendly and being able to do most of the tasks you can do on your computer but on the phone instead.
Oscar F. Specializzazione: Vendita al dettaglio Numero di dipendenti: 2-10 dipendenti
We love it. It is it the central hub of our business, and paired with the support that they provide, it is an asset that will not lose its value any time soon. The customer service is nothing short of amazing, they have wonderful people that are willing to go the extra mile.
We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.
There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features
Victor C. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.
Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.
You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.
Richard C. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
My experience started several months ago when I personally took over the Financing for Leto Auto, LLC. I was very fortunate to have as my helper and still do, The support staff who has guided me through everything concerning Dealer Center. I have my inventory, my financing, contacts and webpage all through DC. She guided me through each step and informed me of programs available that I didn't even know about. I can call her anytime and receive the help that I need. She is constantly calling on me to make sure I am OK and have no problems. She was not my assigned representative but took over my account when the original representative failed to maintain contact with me. She is very thorough and knowledgeable of the entire Dealer Center program and I lean very heavily on her for help. Her personality is excellent and I never feel like she is talking down to me. She is an asset to your company who deserves to be treated as a VIP. I don't mind spending the money when I get a top notch software program and an outstanding representative to guide me through the use of it.
That I can handle all my dealership business at one location.
Having to sign back in so many times a day just because I leave it idle a little too long.
Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.
There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.
Ahmed S. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
The support team provided a quick and easy training for add OAPP
I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.
I dont like that the license scanner does not put the correct state or expiration date
Iyad H. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Great experience and training from the representative.
dealer center is an all in one system works great
There is nothing to complain about with DealerCenter
Henri K. Specializzazione: Settore automobilistico Numero di dipendenti: 2-10 dipendenti
Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome
I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.
No issues or problems with DC, all good